Time and again we have seen businesses reopen (at only 5% of their original revenue) and then close. But we know consumers’ are surging from lockdown with wild tales of revenge-spending. So why aren’t FECs capturing their fair share of this business? The consumer emerging post-COVID-19 is different, more cautious, and they will not return to businesses they perceive as unsafe.
Family entertainment centers are a hub of people of all ages coming to the same venue to have a great time. A large number of people congregating in one environment and high traffic areas creates an unhygienic environment; handprints and fingerprints across all surface areas, including the games, tokens, and money. Generally, this wouldn’t be a point of concern because you clean your FEC before opening, throughout the day, and end of day; however, given the COVID-19 (coronavirus) epidemic, the hygiene of your FEC is more critical than ever. COVID-19 can live and survive for days on surface areas and, especially, cash, money and banknotes (tokens and tickets).
Game card readers, just like game cards and RFID wearables, aren’t the future of FECs they’re the present (not the new normal, the old normal). They deliver an unequivocal boost to customer experience, whilst simultaneously assisting businesses in minimizing costs, driving revenue. Period. Not convinced? Read on...
The time for using coins, tokens, and tickets in an FEC have passed. Ongoing technology advancements have created great innovations that have improved many different aspects of FECs. Customers now anticipate arcade debit card systems, FEC kiosks, wireless readers and cashless technology when they enter FECs, meaning it is imperative that your venue meets their expectations.
There is nothing more stressful than cramming to prepare for your trip and visit to one of the biggest Exhibitions of the year in Europe. Here’s our guide to surviving IAAPA Expo in Paris:
Consumers’ today expect more. They now demand and expect seamless guest experiences that include engagement, entertainment, and immersion. And they want you to exceed their expectations.