The family entertainment center (FEC) industry heavily relies on guest experiences, efficient daily operations, seamless transactions, and emerging trends in customer success. As such, you need to find a provider that is not just a vendor, but a partner whom you can rely on for your business solutions. With the rising competition in the industry, having a reliable FEC tech provider is a non-negotiable to guarantee that your business is in for the long game.
With all the competition and constantly emerging customer demands in the FEC and amusement centre industry, it’s easy to forget a crucial factor in maintaining your FEC business: what happens to your systems after making a successful sale. Thankfully, we have the Embed Success Squad™ leading the game. The Embed Success Squad™ is not your ordinary FEC support team. It’s a powerhouse of SaaS specialists, trainers, and payment experts that will help you improve your daily operations. And the best part of it all? It’s completely FREE for all members of the Embed family!
Running a successful family entertainment center business does not just revolve around having the latest or most popular games, attractions, and technology. The heartbeat of every unforgettable guest experience is your front-line team. Your FEC staff can make or break the whole guest experience, and in a competitive industry like the family entertainment and amusement center space, investing in your staff’s training is a necessity. In fact, a study reveals that 42% of consumers would pay more for a friendly, welcoming experience, which starts with knowledgeable, confident, and empowered employees.
Like any other business, the quality of your staff can make or break your operations, and of course, your profitability. While there are many factors that contribute to the success of your family entertainment center business, highly trained employees are definitely the cornerstone of your operational success. And now that modern FECs are integrating Software as a Service (SaaS) solutions to streamline tasks and allow for more flexibility, your staff can now focus on what matters the most: your guests.
On revenue growth, the Harvard Business Review mentions that a lot of companies treat cost cutting as a skill - something that senior managers are competent on doing. However, if executives are asked to boost growth, they are left stunned. Total revenue tells a story about the business growth, but not the how. In this fast-paced and technology-driven age, family entertainment centers and other companies should unlearn cost cutting as the answer to revenue growth.
What do we mean when we say "FEC of the Future?" A family entertainment center of the future has the following tech-driven qualities: A revolutionized consumer journey A redefined revenue landscape A wider demographic Embracing emerging technology is necessary to achieve these. But before you can reshape the way your guests engage with your business and create tech-based revenue streams, you need to transform your operations and bring them to the next level.
The future is digital – even for brick-and-mortar businesses in the entertainment and amusement industry. It’s smart, automated, and high-tech. Today, we are getting first-hand experience on the benefits of rising technology. Light bulbs, refrigerators, security cameras – you name it – almost everything can now be controlled easily from a mobile phone. Since this is the case, consumers demand the same level of quality, convenience, and interactions from family entertainment centers.
Technology has shown a significant increase in consumer usage and demand as accelerated by the pandemic. Contactless and low-touch ways of payment and transactions saw a rise. Mastercard even reported a 40% jump on contactless payments as users do due diligence to mitigate risks.
Where can you post jobs to hire the best talent in the attractions and family entertainment center industry in the United States? In this article, we list both online job posting sites, as well as offline avenues, where you can find and hire the right employees for your business.
Arcade and FEC operators are looking for various ways to increase revenue, especially in lean times, without spending more money on advertising or capital investment. One quick and easy way is to make use of existing features in your arcade debit card reader system to set up promotions and packages that will increase your arcade revenue without spending more. In a recent interview, Embed Strategic Account Manager John Keys, a 16-year veteran in the FEC industry, gave four suggestions of promotions and packages you can run on the Embed arcade debit card system smartTOUCH.