With all the competition and constantly emerging customer demands in the FEC and amusement centre industry, it’s easy to forget a crucial factor in maintaining your FEC business: what happens to your systems after making a successful sale. Thankfully, we have the Embed Success Squad™ leading the game.
The Embed Success Squad™ is not your ordinary FEC support team. It’s a powerhouse of SaaS specialists, trainers, and payment experts that will help you improve your daily operations. And the best part of it all? It’s completely FREE for all members of the Embed family!
Here, let’s deep dive into all the amazing perks you can enjoy with the Success Squad™, and why it’s the secret to a more efficient, customer-centric FEC business.
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Dedicated Customer Success Team
If you’re still wondering how to be customer-centric in this industry, the secret lies in having a dedicated team of experts who will bet on your success. More than providing customer success training, having experts on your side will help you scale efficiently, identify emerging trends in customer success, and maximise your system for higher profitability.
The Embed Success Squad™ team is made up of:
• Management consultants
• Trainers
• SaaS experts
• Payment Gateway Gurus
Together, you can work with them to redefine what customer success as a service truly means. They can help you maximise solutions you need for your FEC business. With Embed, you're not left to figure things out on your own. You have a team that understands your challenges and helps you overcome them, whether it's launching a new system, applying best practices to your SaaS solutions, or training seasonal staff.
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Free Staff Training with the Embed GoTrain™
Introducing your staff to training opportunities (such as customer success training) provides a win-win solution, both for you and your team. It’s a win for you because you’re teaching them to improve their services, helping you boost guest experience and revenue. On the other hand, it’s a win for them because they have more opportunities to grow within their roles, so you can rely on them in the future.
That’s why Embed offers GoTrain™, a completely free training programme that helps your team achieve higher profitability by driving more Mobile Wallet sign-ups and usage. Through this training program, your team learns the true values of customer success training, like how to be customer-centric and drive up revenues through Mobile Wallet reloads. Plus, they gain more confidence in handling guests, so they can boost retention and loyalty.
Fun fact: did you know that many operators see up to 5x increase in reload value after GoTrain™ sessions? See more success stories here.
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Certification Programmes & Performance Assessments
Another exciting benefit you can enjoy for free is Embed GoTrain™’s certification programmes and performance assessment tools. These certifications help analyse the level of expertise of your team members, encouraging them to grow professionally and boosting team morale.
With the built-in GoTrain™ Leaderboard feature, staff can track their progress, compete in friendly rankings, and unlock exclusive incentives. This interactive set-up turns learning into a fun, gamified experience that motivates continuous improvement.It also allows you to track key customer success metrics and KPIs, such as Mobile Wallet adoption rates, to help you effectively measure how your team is driving guest engagement and system usage.
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Free Payment Gateway Integration Consulting
Safekeeping your revenue goes beyond finding smooth payment gateway solutions. More often than not, the hidden transaction fees in your payment gateways are hurting you, and you don’t even know it.
Thankfully, the Embed Success Squad™ has a team of in-house Payment Gateway Gurus who offer free rate analysis of your current setup. Whether you need extra tips and guidance or need help switching providers, these experts will identify cost-saving opportunities and help you navigate dual pricing schemes, hidden fees, and better rates. It's like having your own payment consultant, sans the invoice! -
Global Network of Experts
The Success Squad™ is reinforced by a group of management consultants guiding you to leverage Embed’s next-gen solutions at no cost. You get exclusive access to Embed’s limited-time offerings, cloud technology consultation, best practice sharing from the biggest FECs in the business, tailored training experiences, payment gateway rate analysis, and promotional creative kits—all designed and curated by industry insiders and experts to suit your business needs.
More than just general support, the Success Squad™ listens closely to your unique challenges and goals, offering strategic, tailor-fit advice aligned with your market, business size, and long-term vision.
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Strategic SaaS Solutions
Integrating SaaS systems into your FEC business is one thing, however, using it to its full potential is another. The Embed Success Squad™ will help you maximise your SaaS system’s full potential, from gathering actionable insights and interpreting performance data through the STATS business intelligence dashboard (powered by Amazon Web Service) to boosting revenue through guest adoption of the Mobile Wallet. With our team of experts, you can drive up more revenue and bring your FEC team to new heights through transformational growth.
The Embed Success Squad™ is proof that customer success doesn’t have to come at an extra cost. From training and coaching to payment consultation and system optimisation, these complimentary services help you reduce operational costs, improve guest experiences, and scale your business, driving transformational growth.
For operators wondering how to be customer-centric, what metrics to track, or how to maximise their tech investment, this team of experts can be your unfair advantage in navigating the FEC industry. With tailored support rooted in deep industry insights, they can be your new partners as you build a strategy for long-term FEC growth. Discover the FEC Blueprint for Success and start turning your potential into performance.
