2001. The year that changed the entertainment, attractions, and amusement industries forever with the establishment of Embed as an independent operation. From that moment on, the focus was revolutionizing the world of the debit card system.
Amusement Expo 2020 – we were all on top of the world. And then we got on the plane to go home and immediately the world shut down due to the coronavirus pandemic. As the market begins to reopen after our industry's most challenging year on record, we couldn’t be MORE EXCITED to celebrate the return to Amusement Expo 2021 in Las Vegas.
The family entertainment, amusement, and attractions industries are social industries deeply affected by the coronavirus pandemic. And, although the industry's overall foundation remains the same, many aspects of your business must be reevaluated, starting with recognizing the consumer who awaits post-pandemic. The post-pandemic consumer will challenge us to balance the line between self-service and guest experience. We’re living in the post-queue/post-line world, where instant gratification and speed of service matter. And thanks to COVID-19, fears of virus transmission have led to a spike in low-touch, contact-free mobile payments. And that’s not going away. So, what does the future of self-service hold for family entertainment centers?
The modern business has become a data-driven environment. Data has changed drastically in the last few years due to advances in technology, in this case family entertainment center technology, that has increased the amount of data there is to collect whilst also enhancing the ability to collect it. Smartphones are a great example of this, giving business all different types of information such as search history, locations, and personal data among other stuff too.
The coronavirus pandemic has exposed weak spots in some businesses’ strategies and forced them to innovate far faster than they might have otherwise. The experts at McKinsey say that prioritizing innovation today is the key to unlocking post-crisis growth, which couldn’t be more accurate in the family entertainment industry.
The term contactless payment should not be new to many. You probably would have used it when you checked-in at Starbucks, Burger King or even supermarket shopping at Publix.
As we settle into our new normal, there is a new set of rules to follow. You can no longer open the door and expect things to be “business as usual.” Research has shown that a new type of guest is emerging from the pandemic; they are more conscious about virus transmission and will not go to any businesses perceived as unsafe. While the family entertainment industry's overall foundation remains the same, many aspects of your business operations and service offerings can be reevaluated and streamlined.
The pandemic has affected people, businesses, and industries in ways that no one could foresee. During these unprecedented times, it becomes much more critical for businesses to streamline business processes to mitigate the risk of the COVID-19 economic crisis.
The coronavirus pandemic is fast-tracking the trend toward a cashless economy as the fear of handling paper money contaminated with COVID-19 has led to a decline in the use of physical cash. Studies have shown that coronavirus can remain infectious for weeks on coins and paper money, making it clear that cashless payments are necessary rather than a nice to have - doing nothing is no longer an option.
Introduction Research shows that customers emerging from the pandemic are only going to places they perceive as clean and safe, forcing business owners to implement stricter cleaning protocols to offer enhanced hygiene protection. But the accelerated cleaning pace equals higher chemical exposure with higher health stakes and the risk of businesses going up in flames (literally).