Challenge: Elevating the Customer Experience with Each New Concept
True to their company values, the Mabe brothers knew that they needed to find the right technology driven by a seamless system to provide a superior guest experience. The solutions should match the different requirements and needs of each new and existing experiential concept they will create.
“We looked at a lot of different manufacturers and solutions providers in the game. We have arcades, VR, and an F&B concept, among others, so we were very careful not to go with a system that will hinder our growth pathway because of its limitations,” shares Bucky Mabe, CEO and Owner of FACE Amusement.
Solution: Adopting Embed's Versatile and Customer-Friendly Business Solutions
As part of the company’s rebranding in 2013, the Mabes’ first order of business was to adopt the Embed system – integrated business solutions made up of hardware like smartTOUCH arcade game card readers and customizable game cards, and the TOOLKIT software suite with SALES, PRIZES Redemption POS, and GURU.
“We have been in the business for many years and there were a lot of our trusted people who talked very highly of Embed. We knew right there that the search was over, and we made the decision to go in that direction; they have been our card system provider ever since,” explains Bucky Mabe.
Talking about how Embed helped shape and complement the unique experiences they provide, Bucky Mabe says, “the Embed system is robust from the end-user side. Customer experience is the most important part of anybody’s business, and same goes for me.”
Because of the ease of use, customers find it convenient and fast to pay and play, allowing them to spend more time and money while staying in the zone – guaranteed continuous revenue flow.
Therefore, FACE Amusement uses the reliable card system in all their locations, especially Embed’s Kiosk, which Bucky Mabe calls “the most important machine because that’s where all the money goes in.”