Innovative Solutions that Enhance The Guest Experience
As a technology pioneer in the industry, Veltmeijer Group knows they must create trends, like how they introduced the ticket system in the Netherlands. A crucial aspect of this is implementing innovative technologies as they take their business to the next level – including Embed’s industry-leading technology. Innovation is at the core of everything that Veltmeijer Group does, and so it was a natural partnership to bring Embed into their locations. By embracing technology, Veltmeijer Group can convert challenges and changes into opportunities for great success.
Veltmeijer Group installed Embed’s award-winning smartTOUCH readers, featuring the message, “Please Clean This Game After Use,” further validating the pandemic’s impact on the family entertainment industry and their elevated cleaning protocols with stricter cleaning schedules. Customers can skip the lines at any of their locations by using one of Embed’s self-service Kiosks to purchase, reload, or register game cards.
Further proving their commitment to being technology pioneers, Veltmeijer Group is exploring contactless solutions at their venue. By offering Embed’s Mobile Wallet, a virtual game card that guests can add to Apple Wallet and Google Pay, Veltmeijer Group provides their customers with a fully contact-free payment and FEC experience. Guests have immediate access to balance information, ticket counts, and more.
“When we first saw the Mobile Wallet at the IAAPA Orlando show, we were very enthusiastic about it. Technologically, we thought it was very advanced [Embed’s Mobile Wallet is the only Apple and Google certified FEC solution, making Embed gamecards the only non-finance, banking, or loyalty card in the consumer’s mobile wallet] and we have been working hard to ensure we can incorporate the technology,” said Tubée. “We are now ready to enroll the Mobile Wallet. Within a few months, we will have it in all the Gamestate locations, with the holiday park locations to follow.”