Life doesn’t go as planned – we’re living that right now. Who could have predicted that we’d be living during a pandemic? We couldn’t have. COVID-19 changed the entire landscape of in-person events and conferences with social distancing requirements and capacity limitations.
The Coronavirus pandemic has changed the playing field. Consumers are looking to venture to businesses that make them feel safe and secure. Leading up to your reopening, one of the most important questions to ask yourself is how to communicate your plans to customers effectively (on a limited or no budget).
After months of being cooped up in quarantine, consumers are excited to gather outdoors in a surge of domestic fun as cities loosen restrictions and FECs reopen. Now more than ever, there will be greater emphasis on the guest experience, but in the new normal, what does the essence of guest service look like?
In this time of uncertainty, it’s important to do our part and support our industry’s recovery, because actions speak louder than words. Many key players in the Family Entertainment and Amusement industries have created solid support initiatives and shared their resources, knowledge, and best practices. We’ve compiled some industry resources below:
Time and again we have seen businesses reopen (at only 5% of their original revenue) and then close. But we know consumers’ are surging from lockdown with wild tales of revenge-spending. So why aren’t FECs capturing their fair share of this business? The consumer emerging post-COVID-19 is different, more cautious, and they will not return to businesses they perceive as unsafe.
In the last couple of weeks , we've seen China ease the coronavirus lockdown, reopening cities, retail shops reopening for business - an indication that some form of normalcy is returning and the worst has passed.
We’ve distilled key insights Family Entertainment 2.0, Getting to the Other Side to help you rewrite your history with a better, stronger business operation for the consumer who awaits.
As we said in our Be A Game Changer During the Covid-19 Crisis and The Time to Plan Your Reopening is Now blogs, it is imperative you work on your reopening readiness plan with a clear understanding that it’s not "just open the doors and back to business-as-usual." This pandemic has changed the playing field. Research tells us consumers will not return to businesses they perceive as unsafe (elevate your cleaning protocols, including contactless payments) and/or brands that have disconnected during the lockdown.
By now, most of the world is homebound due to coronavirus pandemic. And anyone who can work from home is working remotely and some are home-schooling their kids. Business owners are focused on keeping their operations running, albeit remotely. Embed is in the same boat (literally) doing everything virtually. Below are some of the tools used by Embed staffers to keep working at lightning speed, continuing an uninterrupted stream of awesomeness.