FEC 2.0: Getting to the Other Side

Read More
All Posts

We’ve distilled key insights Family Entertainment 2.0, Getting to the Other Side to help you rewrite your history with a better, stronger business operation for the consumer who awaits.

Download Here

Embed has been super busy working closely with our partners and customers, sharing their insights on how the current situation might evolve, profiling the actions they have taken and strategies they have implemented to cope and plan for reopening. This has helped a number of customers apply different strategies and perspectives to their operations.

We recorded and made these conversations and working sessions available to the industry via our EmbedLIVE series and we distilled the insights in the following downloadable report: Family Entertainment 2.0, Getting to the Other Side


Here’s what we know for sure: when FECs re-open their doors again, the customer awaiting us will be different. It’s unequivocal, undebatable and 100% certain:

  • A new type of customer will emerge from this pandemic. After a long-lock-down period the surge of consumers will emerge and only go to businesses they perceive as safe.
  • They will be more conscious of hygiene, price and social distancing than ever before.
  • People don’t want to touch cash, coins, papers, anything that transmits viruses.
  • This acts as a forcing function for our industry to became contactless overnight.

At Embed, we want to do our part to support our customers prepare for their reopening day, which is why we are giving away our latest award-winning innovation, the Mobile Wallet, free for 1-year to everyone. It’s a virtual game card sits in the mobile wallet so you can offer your customers a contactless payment and FEC experience. No app required. It’s the most seamless contactless product on the market.

Plus we are in the process of adding capacity management to our Mobile Portal, which will also be included! We are giving this to all our new and existing customers for free.

This is the most powerful demonstration of our commitment to our customers and our industry’s recovery. This is Embed’s Covid-19 Relief Act.

There's no mistaking that we are going the contactless social distance with you!

Register to get it for free. << Click this link

The Embed Team
The Embed Team
Sharing our knowledge to help you enable your business of fun.

Related Posts

What are Good Interview Questions to Ask When Hiring a General Manager?

If you are looking for how to hire a general manager for family entertainment center business, you must prepare a set of interview questions for your prospective candidates to assess if they are the right person for the job. This will also enable you to check if an applicant is a good fit for your company culture, your team, and your business. To help you ask the right questions that generate the answers and outcomes that you hope for, we talked to Embed's very own Kash Ahmad, Chief Management Consultant in Operations at NASA. Ahmad has over 25 years of extensive experience in the amusement and hospitality industry, including recruiting general managers for top family entertainment centers in the business. Choosing the right general manager for your FEC is crucial to ensure that your company culture has a steady footing: "A good leader can make all the difference. Different employees work differently depending on the manager. Taking the time to make the right selection for the manager you’re going to bring on board is essential. If you bring in the wrong person who doesn’t believe in your culture or plan, does not care about your employees, or doesn’t care about the business that much, it can really move your culture backward," emphasizes Ahmad.

Where Do We Hire a Good General Manager?

Talent can come from everywhere. However, finding a culturally good fit for your family entertainment center's general manager can be quite a challenge. Company culture and values carry great weight in choosing leaders such as GMs for your team. Settling for just anybody can discourage good employees, run guests out the door, and cripple the energy to go to work. This is one of the reasons why you have to take into consideration where you scout for this role. Before you can start, you have to be prepared with some of the key aspects of the job hunt, such as the general manager's role, responsibilities, and the required skills and characteristics.  To help you search for the right place for your FEC's next leader, we talked to recruitment and hospitality veterans David Curtis, Senior Director of Talent at Dave & Buster’s, and Beth Standlee, CEO & Founder at TrainerTainment. Here's where you can pool prospects for your FEC's general manager:  

What are the Important Skills & Qualities of a General Manager?

Looking for how to hire a general manager for your family entertainment center? There are specific skills, qualities, and characteristics that you need to be on the lookout for. Whether you have a mom-and-pop FEC or are already scaling into a chain, hiring a general manager is necessary and beneficial to keep your daily operations in check, your staff in their best professional shape for your guests, and your business in its most innovative and successful form yet. To help you on your talent acquisition journey for this vital role, we talked to David Curtis, Senior Director of Talent at Dave & Buster’s, Beth Standlee, CEO & Founder at TrainerTainment, and Embed's very own Kash Ahmad, Management Consultant in Operations at NASA. According to our industry experts, the following are the non-negotiables when it comes to hiring a general manager: