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Leading FECs Succeed Over Pandemic Paralysis Thanks to Embed’s Breakthrough Innovations

SINGAPORE: FEB 04, 2022: In 2021, the family entertainment industry pivoted strategies and focused on surviving and thriving in the pandemic, eventually going down the road to recovery. This year, with COVID-19 restrictions easing up, customers are on a revenge spending spree, making up for lost time and the immense craving for entertainment, experiences, and connection – without compromising safety.

The Transition to Reinvention and Rejuvenation

Staying in survival mode will not be enough anymore. The crowds are coming back – are FEC owners and operators ready to cater to guests in the new low-touch, contactless economy? Consumers are now demanding faster, safer, and more efficient ways to transact and engage with businesses.
This change requires an upgrade to reliable systems that can give real-time visibility and results, simplify ways of working, minimize touchpoints, and free up more time for manpower without compromising the guest experience.

Game Over Arcade
Husband and wife tandem Chris and Jennifer Donner of Game Over Arcade, Lincoln City, OR, met Embed at IAAPA Orlando in 2021, finally making the transition from quarters to card readers. This enabled the couple to have more control over what’s happening in their business, such as eliminating coin jams that incur maintenance costs and block revenue flows.

Thanks to Embed’s smartTOUCH arcade debit game card readers, the Donners also enjoy more time off-site, stepping back and easing management of their business. Instead of going to and from the bank carrying thousands worth of coins and fearing theft every day, going cashless removed their hurdles to profitability, solved their potential security problem, and eased their operations.
Hear it from them here.

Scary Strokes
Waldorf, MD-based FEC Scary Strokes needed a one-time, all-in-one solution for their games, attractions like virtual reality and mini golf, prize redemption, and downtimes. After doing a lot of comparisons between different card systems over the years, President & CEO Doug Roth decided on switching to Embed, getting a bundle of everything they needed – from kiosks, card readers, point-of-sales, and redemption system.

By also adopting Embed’s award-winning Mobile Wallet during the height of the pandemic, Scary Strokes ensured that they won’t go lights off again: they had real-time visibility over operations, COVID-19 contact tracing capabilities, and a virtual game card that allows guests to play and reload from their phones, keeping them safe and in the zone.
Hear it from them here.

Atlantis Casino Resort
Billy Tiehm, Manager of Atlantis Casino Resort in Reno, Nevada, had a choice to switch to any other cashless solutions provider but decided to stick with Embed since 2008. The business has since utilised smart reporting from the software GURU, smartTOUCH debit game card readers, and PRIZES redemption system.

Seeing how their guests are now familiar with their seamless system, Tiehm plans to upgrade their VIP loyalty program to Embed’s RFID wearable media.
Hear it from them here.
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Making the Switch
Out with the old and in with the new - reinvention is the answer to the rising consumer trends. These businesses who defied “pandemic paralysis” were only able to do so by making the decision to make the switch from their previous systems to one that is an absolute no-brainer based on Embed’s long-running industry leadership, breakthrough tech innovations, data, and outstanding results.

Amusement giants like Dave & Buster’s, Fun Land, Ticket Time, and Zone Out Arcade are also testaments on how choosing Embed leads to growth and scalability, future-proofing their businesses.

“2020 has tested our industry in ways that no one could have imagined. Consumers demand a low-touch, contactless, and cashless society now. I am beyond proud of the powerful demonstration of our commitment to our customers’ and industry’s recovery. Now, we are happy to be a part of our customers’ transition to reinventing their business into an FEC of the future with only the latest in breakthrough innovations,” said Renee Welsh, CEO.

FECs currently on non-Embed systems can make the switch with an unbeatable deal here.

GLOBAL Media Contact
Kathleen Goy
Global Head of Events
Kathleen.goy@embedcard.com

The Embed Team
The Embed Team
Sharing our knowledge to help you enable your business of fun.

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Embed Changes the Game with STATS Insights Platform Powered by AWS

SINGAPORE, 3 November 2022: Today Embed, the ultimate cashless solutions provider for the amusement, entertainment, and leisure industries, is launching the new technology insights data visualization dashboard, STATS, at the IAAPA Expo Orlando from November 15 to 18. Developed with and powered by Amazon Web Services (AWS), this solution helps family entertainment centers worldwide transform guest experiences using data. In its commitment to technology innovation, Embed has been launching industry-firsts for more than 20 years to enable, empower, and ease the business of fun. For example, its Mobile Wallet virtual game card launched in 2019 remains the only non-banking, non-finance, and non-loyalty brand to sit in customers’ Apple Wallet or Google Pay.

Embed Changes the Game with STATS Insights Platform Powered by AWS

SINGAPORE, 3 November 2022: Amazon Web Services (AWS), an Amazon.com company, today announced that Singapore’s Embed, the worldwide leader in cashless business management systems and solutions for the amusement, entertainment, and leisure industries, with 1,000 customers operating 3,000 installations around the world, has developed an industry-first data visualization platform on AWS. The STATS insights platform makes understanding venue operations easy and engaging by leveraging AWS to visually present data, including arcade game performance and guest activity, from points of sale, gaming rooms, and kiosks. This data helps family entertainment centers (FECs) like arcades, amusement centers, and theme parks better understand their guests’ behaviour and improve the guest experience. With the breadth and depth of AWS services, including databases, analytics, and networking and content delivery, the STATS Software-as-a-Service (SaaS) solution allows FECs to generate reports from nine dashboards on the performance of their venues. For example, with STATS, FECs can forecast game demand and revenue to optimize game offerings and promotions, and drive staffing and inventory efficiencies across multiple locations.