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Leading FECs Succeed Over Pandemic Paralysis Thanks to Embed’s Breakthrough Innovations

SINGAPORE: FEB 04, 2022: In 2021, the family entertainment industry pivoted strategies and focused on surviving and thriving in the pandemic, eventually going down the road to recovery. This year, with COVID-19 restrictions easing up, customers are on a revenge spending spree, making up for lost time and the immense craving for entertainment, experiences, and connection – without compromising safety.

The Transition to Reinvention and Rejuvenation

Staying in survival mode will not be enough anymore. The crowds are coming back – are FEC owners and operators ready to cater to guests in the new low-touch, contactless economy? Consumers are now demanding faster, safer, and more efficient ways to transact and engage with businesses.
This change requires an upgrade to reliable systems that can give real-time visibility and results, simplify ways of working, minimize touchpoints, and free up more time for manpower without compromising the guest experience.

Game Over Arcade
Husband and wife tandem Chris and Jennifer Donner of Game Over Arcade, Lincoln City, OR, met Embed at IAAPA Orlando in 2021, finally making the transition from quarters to card readers. This enabled the couple to have more control over what’s happening in their business, such as eliminating coin jams that incur maintenance costs and block revenue flows.

Thanks to Embed’s smartTOUCH arcade debit game card readers, the Donners also enjoy more time off-site, stepping back and easing management of their business. Instead of going to and from the bank carrying thousands worth of coins and fearing theft every day, going cashless removed their hurdles to profitability, solved their potential security problem, and eased their operations.
Hear it from them here.

Scary Strokes
Waldorf, MD-based FEC Scary Strokes needed a one-time, all-in-one solution for their games, attractions like virtual reality and mini golf, prize redemption, and downtimes. After doing a lot of comparisons between different card systems over the years, President & CEO Doug Roth decided on switching to Embed, getting a bundle of everything they needed – from kiosks, card readers, point-of-sales, and redemption system.

By also adopting Embed’s award-winning Mobile Wallet during the height of the pandemic, Scary Strokes ensured that they won’t go lights off again: they had real-time visibility over operations, COVID-19 contact tracing capabilities, and a virtual game card that allows guests to play and reload from their phones, keeping them safe and in the zone.
Hear it from them here.

Atlantis Casino Resort
Billy Tiehm, Manager of Atlantis Casino Resort in Reno, Nevada, had a choice to switch to any other cashless solutions provider but decided to stick with Embed since 2008. The business has since utilised smart reporting from the software GURU, smartTOUCH debit game card readers, and PRIZES redemption system.

Seeing how their guests are now familiar with their seamless system, Tiehm plans to upgrade their VIP loyalty program to Embed’s RFID wearable media.
Hear it from them here.
SWITCH-print_Showcase2

Making the Switch
Out with the old and in with the new - reinvention is the answer to the rising consumer trends. These businesses who defied “pandemic paralysis” were only able to do so by making the decision to make the switch from their previous systems to one that is an absolute no-brainer based on Embed’s long-running industry leadership, breakthrough tech innovations, data, and outstanding results.

Amusement giants like Dave & Buster’s, Fun Land, Ticket Time, and Zone Out Arcade are also testaments on how choosing Embed leads to growth and scalability, future-proofing their businesses.

“2020 has tested our industry in ways that no one could have imagined. Consumers demand a low-touch, contactless, and cashless society now. I am beyond proud of the powerful demonstration of our commitment to our customers’ and industry’s recovery. Now, we are happy to be a part of our customers’ transition to reinventing their business into an FEC of the future with only the latest in breakthrough innovations,” said Renee Welsh, CEO.

FECs currently on non-Embed systems can make the switch with an unbeatable deal here.

GLOBAL Media Contact
Kathleen Goy
Global Head of Events
Kathleen.goy@embedcard.com

The Embed Team
The Embed Team
Sharing our knowledge to help you enable your business of fun.

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Embed Redefines Reliability & Bags Awards at Amusement Expo International 2024

DALLAS, TEXAS, Mar 22, 2024: Embed, the ultimate cloud-based, cashless solutions provider for the amusement, entertainment, and leisure industries showcased its Software as a Service (SaaS) solutions and other breakthrough innovations at the Amusement Expo International (AEI) from 20-21 March, emphasising on the importance of reliability when it comes to choosing a solutions provider to future-proof your business. Embed is known to partner with global tech giants, maximising their groundbreaking technology to adapt it for the family entertainment sector. The award-winning Mobile Wallet is still the only Apple and Google-certified FEC solution in the industry since its launch in 2019; the only non-banking, non-finance, non-healthcare solution approved to sit in a consumer’s mobile wallet (not a mobile app that requires a download and ongoing maintenance). And, STATS, the business intelligence dashboard jointly developed with Amazon Web Services. “Fresh from The DEAL Show in Dubai, AEI has been another amazing show and we’re privileged to keep our ear to the ground and stay close to our customers – the members of the Embed family – friends, and partners in the industry, especially at a time when system reliability is a hot topic in the industry,” shares Renee Welsh, CEO at Embed. “We are in a strategic position to respond to the industry’s need for reliable tech partners they can trust; we’re a solutions provider that partners with Amazon Web Services (AWS) for their data centres and tech development. Our confidence comes from knowing that we partner with the best. AWS tech is reliable enough for NASA, Formula 1, the US Defence, Netflix (with 260M subscribers), and Facebook (with 3B subscribers), then we can guarantee that the Embed family of FECs are in good hands!” Speaking further about their SaaS solutions, CTO Andy Welsh comments on how a system’s reliability is as crucial as the data centres and tech partners running it: “The Embed system architecture is built to work even during network outages. It’s time to make the switch and upgrade to the Embed system when your current system is letting you and your guests down.” “It’s at times like these, when other cashless players are plagued with data centre issues that result in mass outages amongst their FEC customers during busy weekend hours that Embed’s cutting-edge reliability is crystal clear!” adds Sara Paz, CMO and Embed Success Squad™ Transformation Guru. The Embed Success Squad™ was introduced at IAAPA Orlando 2023 as the company’s testament to customer-centricity and commitment to their customers’ business growth and success. The dedicated team of consultants, champions, and trainers – a mix of growth gurus, SaaS experts, and payment specialists help the Embed family experience the transformational growth SaaS solutions drive. “With 1-year FREE Mobile Wallet and 3-months FREE STATS subscriptions, complimentary payment gateway cost-saving analysis, free best practice training from the industry’s best FECs, free marketing kits and/or complimentary printed assets that cover the entire customer journey in an FEC, and the Embed GoTrain™ – all these are done to drive consumer uptake of Mobile Wallet,” adds Paz. Here are other highlights of the show: Major Awards Embed is this year’s AMOA Operator’s Choice Awards winner, recognising the company’s commitment to innovate new and exciting solutions FEC operators can trust and maximise to enable, empower, and ease their business of fun. “We are honoured to bag this amazing award and beyond grateful to our partners and members of the Embed family for making this possible!” says Renee Welsh. In addition to this major win, Embed also won the Best Booth Design for its new modular and sustainable build: “This is such a huge win for us! Since using this at IAAPA Orlando 2023, this booth is a testament to our efforts towards sustainability - from digital brochures and collaterals to minimise our carbon footprint and booth modular for the flexibility to switch booth size, scale, and designs without wasting resources,” says Kathleen Goy, Global Head of Events and Marketing Chief of Staff. Booth Action Along with its roster of integrated hardware and software solutions, Embed showcased its SaaS solutions Mobile Wallet and STATS - the real game-changers in terms of profitability, operational efficiency, lower costs, and superior guest experience. The smarter, faster, and supercharged smartTOUCH™+ game card reader also made its AEI debut. Industry Roundtables John Keys, Embed Regional Sales Manager for North & South America, participated in a roundtable discussion about Promotions That Work, sharing best practices and insights on how to design high-value, low-cost promotions that guests will actually love. Top 100 FECs To recognise Embed’s Top 100 FECs – the "best of the best" that built the industry into what it is today - Embed presented its exclusive Embed Appreciation Rocket to the following customers, for years of partnership and fuelling fun with the company. 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