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Embed Unveils A New Brand & Marketing Strategy At IAAPA Expo 2019

SINGAPORE:  3 October 2019Transforming the business of fun since 2001, Embed, the worldwide leader of the cashless business management systems and solutions for the amusement, entertainment and leisure industries is unveiling a new brand strategy that sets the tone and spirit of Embed’s marketing communications and the way Embed conducts itself, and positions itself with business partners and the industry, the products and services they deliver to the industry and their customers.


“The new marketing strategy is anchored by the superior guest experience enabled by our business solution, so it impacts everything: it serves as the beacon of light that drives every single business and operating decision, as it is tightly woven into the very fabric of who we are and what we offer.” said Sara Paz, Embed’s Chief Marketing Officer. “This exercise is about the creative expression of the very core of who Embed is, what drives Embed, what we believe-in, our value system.”

The brand renewal work started in Q1 2019, when Sara Paz joined Helix Leisure, from hyper-competitive high-tech industries and top-10 brands.

“I joined Helix Leisure because it is an extraordinary company with talented and passionate people, who’ve been in the amusement, entertainment and leisure industries for years," said Paz.

"Embed is working for the greater good: delivering business technology solutions that not only empower business owners (Operators) to take their business to a new level, but enhance and elevate the overall guest experience.

It is clear that the industry is on the cusp of tremendous transformation driven by the combination of technology and creativity, and I want to be part of it, Transforming the Business of Fun" Paz also said.

Tasked with architecting the overall marketing function at Embed, Paz led the redefining and rejuvenation of every single internal and external touchpoint, from the Embed and Booking Boss brand logos to elevating the designs of all marketing assets, messaging, website designs, marketing channels, media, and an organizational restructure.

All of these elements will come together at the IAPPA EXPO in November in a visually striking new chapter for the company. Attendees of the show can expect to see the refreshed look of Embed, plus new cutting-edge game cards and a full range of wearables (RF Media).

Taking the Embed brand one level up is the newly-designed double-story booth, where visitors can get one-on-one demos with Embed Champions, a bird’s eye view of the show while enjoying daily happy hour gatherings at

Embed’s very own “CHEERS!” bar from 1-5pm daily. Embed will also host the very first exclusive night race party at Andretti’s Indoor Karting and Games, a long time Embed customer and partner.

Embed’s marketing renewal strategy signals an exciting new chapter for the company and the industry. Centered around the aim to deliver a superior guest experience.

By focusing on offering business solutions that enable every touch point of the consumer journey, it drives immediacy to the immersive experience, which is everything to the guest, " says Renee Welsh, CEO, Embed.

"Our business solutions enable operators to meet the needs and expectations of their guests, while getting crystal clear visibility of every aspect of their business and how it’s performing, so they can modify and tweak their offering (various bundles and price-points by hour, day, and week) to maximize consumer spend while optimizing operational efficiency. When our customers thrive, we thrive.” also says Welsh.

Meet the Embed Team at IAAPA

The Embed team will be demoing its new Mobile Wallet at Booth #1336, IAAPA Expo 2019 November 19-22 in Orlando, FL and schedule a demo here.

The Embed Team
The Embed Team
Sharing our knowledge to help you enable your business of fun.

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Embed Redefines Reliability & Bags Awards at Amusement Expo International 2024

DALLAS, TEXAS, Mar 22, 2024: Embed, the ultimate cloud-based, cashless solutions provider for the amusement, entertainment, and leisure industries showcased its Software as a Service (SaaS) solutions and other breakthrough innovations at the Amusement Expo International (AEI) from 20-21 March, emphasising on the importance of reliability when it comes to choosing a solutions provider to future-proof your business. Embed is known to partner with global tech giants, maximising their groundbreaking technology to adapt it for the family entertainment sector. The award-winning Mobile Wallet is still the only Apple and Google-certified FEC solution in the industry since its launch in 2019; the only non-banking, non-finance, non-healthcare solution approved to sit in a consumer’s mobile wallet (not a mobile app that requires a download and ongoing maintenance). And, STATS, the business intelligence dashboard jointly developed with Amazon Web Services. “Fresh from The DEAL Show in Dubai, AEI has been another amazing show and we’re privileged to keep our ear to the ground and stay close to our customers – the members of the Embed family – friends, and partners in the industry, especially at a time when system reliability is a hot topic in the industry,” shares Renee Welsh, CEO at Embed. “We are in a strategic position to respond to the industry’s need for reliable tech partners they can trust; we’re a solutions provider that partners with Amazon Web Services (AWS) for their data centres and tech development. Our confidence comes from knowing that we partner with the best. AWS tech is reliable enough for NASA, Formula 1, the US Defence, Netflix (with 260M subscribers), and Facebook (with 3B subscribers), then we can guarantee that the Embed family of FECs are in good hands!” Speaking further about their SaaS solutions, CTO Andy Welsh comments on how a system’s reliability is as crucial as the data centres and tech partners running it: “The Embed system architecture is built to work even during network outages. It’s time to make the switch and upgrade to the Embed system when your current system is letting you and your guests down.” “It’s at times like these, when other cashless players are plagued with data centre issues that result in mass outages amongst their FEC customers during busy weekend hours that Embed’s cutting-edge reliability is crystal clear!” adds Sara Paz, CMO and Embed Success Squad™ Transformation Guru. The Embed Success Squad™ was introduced at IAAPA Orlando 2023 as the company’s testament to customer-centricity and commitment to their customers’ business growth and success. The dedicated team of consultants, champions, and trainers – a mix of growth gurus, SaaS experts, and payment specialists help the Embed family experience the transformational growth SaaS solutions drive. “With 1-year FREE Mobile Wallet and 3-months FREE STATS subscriptions, complimentary payment gateway cost-saving analysis, free best practice training from the industry’s best FECs, free marketing kits and/or complimentary printed assets that cover the entire customer journey in an FEC, and the Embed GoTrain™ – all these are done to drive consumer uptake of Mobile Wallet,” adds Paz. Here are other highlights of the show: Major Awards Embed is this year’s AMOA Operator’s Choice Awards winner, recognising the company’s commitment to innovate new and exciting solutions FEC operators can trust and maximise to enable, empower, and ease their business of fun. “We are honoured to bag this amazing award and beyond grateful to our partners and members of the Embed family for making this possible!” says Renee Welsh. In addition to this major win, Embed also won the Best Booth Design for its new modular and sustainable build: “This is such a huge win for us! Since using this at IAAPA Orlando 2023, this booth is a testament to our efforts towards sustainability - from digital brochures and collaterals to minimise our carbon footprint and booth modular for the flexibility to switch booth size, scale, and designs without wasting resources,” says Kathleen Goy, Global Head of Events and Marketing Chief of Staff. Booth Action Along with its roster of integrated hardware and software solutions, Embed showcased its SaaS solutions Mobile Wallet and STATS - the real game-changers in terms of profitability, operational efficiency, lower costs, and superior guest experience. The smarter, faster, and supercharged smartTOUCH™+ game card reader also made its AEI debut. Industry Roundtables John Keys, Embed Regional Sales Manager for North & South America, participated in a roundtable discussion about Promotions That Work, sharing best practices and insights on how to design high-value, low-cost promotions that guests will actually love. Top 100 FECs To recognise Embed’s Top 100 FECs – the "best of the best" that built the industry into what it is today - Embed presented its exclusive Embed Appreciation Rocket to the following customers, for years of partnership and fuelling fun with the company. FACE Amusement – 10 years IF La Fleur & Sons – 11 years Pizza Ranch – 12 years Player One – 14 years Atlantis Casino Resort Spa – 15 years International Women’s Month Celebration Embed honoured women in tech by giving away exclusive Women@Embed pins in celebration of International Women’s Month. “Women drive innovation and inspiration across various disciplines and industries. It’s only fitting that we Expect Her in Tech – which is what we are advocating for this year’s International Women’s Month, aligned with the United Nations’ theme: Invest in Women, Accelerate Progress,” says CEO Renee Welsh.

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