Drive Business Recovery by Going Cashless

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The coronavirus pandemic is fast-tracking the trend toward a cashless economy as the fear of handling paper money contaminated with COVID-19 has led to a decline in the use of physical cash. Studies have shown that coronavirus can remain infectious for weeks on coins and paper money, making it clear that cashless payments are necessary rather than a nice to have - doing nothing is no longer an option. 

Customers now expect the availability of cashless and contactless payment options in your venue, allowing them to skip the lines and minimize contact with people and high-touch surfaces. They will have a newfound appreciation for social connection (from a safe distance) and will not want to touch cash, coins, papers, anything that can transmit viruses. This acts as a forcing function for our industry to become contactless overnight.

Integrating a cashless payment solution opens your business up to a world of opportunity. Not only does it eliminate the risks associated with circulating coins and tokens, having a cashless business solution enables businesses to increase operational efficiencies and profitability. By equipping your family entertainment center with a cashless business solution, you're incorporating technologies that deliver a safe, seamless, low-touch payment and FEC experience.  

It's simple. Embracing a contactless business solution for your family entertainment center has the power to revitalize your business in a post-pandemic environment. And here's the big surprise awaiting you: the business solution acts as manpower, so you require less manpower, you achieve greater operational efficiency while driving more revenue and profit.

Embed has the solutions to help you create a better, stronger business operation for the consumer who awaits while protecting your FEC from the coronavirus. 

  1. Our point-of-sale and self-service KIOSK offer much more than comparable cash replacement systems. By combining the best of what you're selling into attractive offers and upsell opportunities, you increase guest spending and drive return visits, which future-proofs your business.
  2. BOOKINGS is a modern online reservation solution for your entertainment venue. Guests can book parties and attractions on their own mobile and computing devices anytime, anywhere, streamlining the customer experience. Plus, it's zero risks for you because they pay for their booking when they make it.
  3. We're living in the post-queue world (no one wants to stand in line and wait), where instant gratification and speed of service matters. The immediacy of reloading the Mobile Wallet, a virtual game card, anytime, anywhere, equals greater convenience for the guest and greater revenue for you, the operator, plus less manpower, less hardware costs, which all leads to greater profitability!
  4. Game cards and wearable media create convenience for guests and help avoid the spread of germs caused by the exchange of coins, tokens, and paper tickets. Card readers, particularly those that accept contactless payments, significantly reduce human contact during a transaction. Best of all, your guest doesn't need to leave the game to check their card's balance. Embed's smartTOUCH readers have the balance check feature built-in to ensure the guest experience is not interrupted, and they're able to continue gameplay (which is ongoing revenue for you).

In the post-pandemic climate, going cashless offers benefits for businesses and customers alike - from reducing the transmission of infectious diseases to enabling a speedier and more efficient payment experience. Managing your family entertainment center without cashless technology is mission impossible, and your business faces an uncertain future.

Contactless payment technology such as Embed's Kiosk and smartTOUCH readers ensure eliminated risk from unhygienic coins, paper tickets, and cash payments. Giving your guests the ability to game using a virtual game card on their mobile (enter Embed's Mobile Wallet), which means zero contact (no app download), dramatically reduces the risk of any ole virus transmission. And best of all, the system pays for itself. 

Ask us how today!

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What are Good Interview Questions to Ask When Hiring a General Manager?

If you are looking for how to hire a general manager for family entertainment center business, you must prepare a set of interview questions for your prospective candidates to assess if they are the right person for the job. This will also enable you to check if an applicant is a good fit for your company culture, your team, and your business. To help you ask the right questions that generate the answers and outcomes that you hope for, we talked to Embed's very own Kash Ahmad, Chief Management Consultant in Operations at NASA. Ahmad has over 25 years of extensive experience in the amusement and hospitality industry, including recruiting general managers for top family entertainment centers in the business. Choosing the right general manager for your FEC is crucial to ensure that your company culture has a steady footing: "A good leader can make all the difference. Different employees work differently depending on the manager. Taking the time to make the right selection for the manager you’re going to bring on board is essential. If you bring in the wrong person who doesn’t believe in your culture or plan, does not care about your employees, or doesn’t care about the business that much, it can really move your culture backward," emphasizes Ahmad.

Where Do We Hire a Good General Manager?

Talent can come from everywhere. However, finding a culturally good fit for your family entertainment center's general manager can be quite a challenge. Company culture and values carry great weight in choosing leaders such as GMs for your team. Settling for just anybody can discourage good employees, run guests out the door, and cripple the energy to go to work. This is one of the reasons why you have to take into consideration where you scout for this role. Before you can start, you have to be prepared with some of the key aspects of the job hunt, such as the general manager's role, responsibilities, and the required skills and characteristics. To help you search for the right place for your FEC's next leader, we talked to recruitment and hospitality veterans David Curtis, Senior Director of Talent at Dave & Buster’s, and Beth Standlee, CEO & Founder at TrainerTainment. Here's where you can pool prospects for your FEC's general manager:

What are the Important Skills & Qualities of a General Manager?

Looking for how to hire a general manager for your family entertainment center? There are specific skills, qualities, and characteristics that you need to be on the lookout for. Whether you have a mom-and-pop FEC or are already scaling into a chain, hiring a general manager is necessary and beneficial to keep your daily operations in check, your staff in their best professional shape for your guests, and your business in its most innovative and successful form yet. To help you on your talent acquisition journey for this vital role, we talked to David Curtis, Senior Director of Talent at Dave & Buster’s, Beth Standlee, CEO & Founder at TrainerTainment, and Embed's very own Kash Ahmad, Management Consultant in Operations at NASA. According to our industry experts, the following are the non-negotiables when it comes to hiring a general manager: