Life doesn’t go as planned – we’re living that right now. Who could have predicted that we’d be living during a pandemic? We couldn’t have. COVID-19 changed the entire landscape of in-person events and conferences with social distancing requirements and capacity limitations.
The Coronavirus pandemic has changed the playing field. Consumers are looking to venture to businesses that make them feel safe and secure. Leading up to your reopening, one of the most important questions to ask yourself is how to communicate your plans to customers effectively (on a limited or no budget).
After months of being cooped up in quarantine, consumers are excited to gather outdoors in a surge of domestic fun as cities loosen restrictions and FECs reopen. Now more than ever, there will be greater emphasis on the guest experience, but in the new normal, what does the essence of guest service look like?
In this time of uncertainty, it’s important to do our part and support our industry’s recovery, because actions speak louder than words. Many key players in the Family Entertainment and Amusement industries have created solid support initiatives and shared their resources, knowledge, and best practices. We’ve compiled some industry resources below: