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Does the Mobile Wallet work with all phone manufacturers?  

The Mobile Wallet works on all Android and Apple phones. It is the only FEC business solution that is Apple iOS and Google Android-compliant and approved, with no additional app download required.

Are there other companies in the industry that offer the Mobile Wallet?  

Embed is the first and only FEC cashless business solution to offer the Mobile Wallet. This makes us the only non-banking finance-payment or loyalty-card business and brand card that sits in the mobile wallet. 

Why should our FEC offer the Mobile Wallet to guests?

The Mobile Wallet, which is part of the Mobile Portal module, enables a contactless mode of managing game cards, payments, and gameplay. It simplifies the guest experience and allows them to manage their cards remotely. 

What system requirements do we need to add the Mobile Wallet/Portal?

Embed's TOOLKIT software is required. smartTOUCH arcade game card readers are great to have, but not a must. The Mobile Wallet is only available through the smartTOUCH readers but V5 and AIO customers can still receive all the benefits of the Mobile Portal component. 

How will we announce this new offering to our guests across all our locations? 

Upon request, you can receive a FREE comprehensive go-to-market Creative Toolkit to drive uptake of Mobile Wallet use - from launch to operations. This toolkit includes a range of marketing assets such as digital marketing banners and social media post templates, posters in varied sizes, clings, table-tops, wobblers, employee T-shirts and caps, instructions and how-tos, and employee cheat sheets. To request this toolkit, click here.  

Who are your biggest competitors in the industry for the Mobile Wallet/Portal?

Since its launch in 2019, Embed is the only non-banking, non-loyalty, and non-finance brand certified by Apple and Google.  The Mobile Wallet is also still the only Apple and Google-certified solution.

Which payment processor is compatible with the Mobile Wallet?

OpenEdge is our trusted credit card processor, a subsidiary of Global Payments Integrated. 

Is it possible to customise the Mobile Portal to reflect my branding?

Yes, you can upload your FEC’s logo and customise the Mobile Portal with a background and theme of your choice.

Will our readers still work with game cards? 

Absolutely. The Mobile Wallet is an added feature to the vast array of Embed's existing gameplay offerings, such as game cards and RFID Wearable Media. 

Will Embed install the Mobile Wallet/Portal onsite?
We install and deploy the Mobile Wallet & Portal remotely, and our Help Centre and Support Team are available 24/7 should you have any concerns about how to get started.

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