The Coronavirus pandemic has changed the playing field. Consumers are looking to venture to businesses that make them feel safe and secure. Leading up to your reopening, one of the most important questions to ask yourself is how to communicate your plans to customers effectively (on a limited or no budget).
After months of being cooped up in quarantine, consumers are excited to gather outdoors in a surge of domestic fun as cities loosen restrictions and FECs reopen. Now more than ever, there will be greater emphasis on the guest experience, but in the new normal, what does the essence of guest service look like?
In this time of uncertainty, it’s important to do our part and support our industry’s recovery, because actions speak louder than words. Many key players in the Family Entertainment and Amusement industries have created solid support initiatives and shared their resources, knowledge, and best practices. We’ve compiled some industry resources below:
Time and again we have seen businesses reopen (at only 5% of their original revenue) and then close. But we know consumers’ are surging from lockdown with wild tales of revenge-spending. So why aren’t FECs capturing their fair share of this business? The consumer emerging post-COVID-19 is different, more cautious, and they will not return to businesses they perceive as unsafe.
As we said in our Be A Game Changer During the Covid-19 Crisis and The Time to Plan Your Reopening is Now blogs, it is imperative you work on your reopening readiness plan with a clear understanding that it’s not "just open the doors and back to business-as-usual." This pandemic has changed the playing field. Research tells us consumers will not return to businesses they perceive as unsafe (elevate your cleaning protocols, including contactless payments) and/or brands that have disconnected during the lockdown.
By now, most of the world is homebound and working from home, settling into these unsettling times. This world of working from home might take some getting used to if you’ve never worked remotely. Whether you’re a novice or work-from-home pro, these 5 stages of working from home during COVID-19 are #relatable.
It’s no secret the coronavirus (COVID-19) has completely shaken up life as we know it. It has affected people, businesses, and industries in ways that no one could foresee. During these unprecedented times, we need to return to the basics and take action to mitigate the risk of COVID-19 and economic crisis.