Challenge

 

Managing the operations of a large family entertainment center with over 400 games and a multitude of attractions is no simple feat. Manual processes and longer reporting hours enhance the risk of increased money loss and decreased operational efficiency. To combat operational oversights, Round1 has relied on Embed’s reports to get real-time business reporting, along with automated scheduling and emailing of reports. 

“We have to make sure our games are bringing in more revenue than they’re paying out,” said Joseph Nguyen, General Manager. “We monitor different reports on a daily, weekly and monthly basis to find out how our games are operating. If we waited to check, or if the process took hours, we could potentially lose a lot of money

 

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Client: Round1 Bowling & Amusement

Overview: Round1 Bowling and Amusement is the ultimate entertainment spot for the entire family with wall-to-wall attractions including bowling, arcade games, karaoke, billiards, and delicious food. Round1 successfully established its national brand in Japan, opening in 1993, and in 2008, expanded overseas to the United States for continued growth.

Round1 Grapevine, located inside Grapevine Mills Mall, opened in 2016 and was its tenth location that installed the Embed solution.

Website: https://www.round1usa.com/